Del ChattersonSep 5, 20222 minLosing customer loyalty. It happens fast. Losing customer loyalty It happens fast It is an important principle, in my opinion, that the primary purpose of any business is to build...
Del ChattersonSep 1, 20222 minExploiting a crisisExploiting a crisis Be careful how you do it. I wrote this article a few years ago and it has been a useful reference many times –...
Del ChattersonSep 1, 20223 minManaging in Difficult TimesManaging in Difficult Times Ignoring or avoiding a difficult business environment is simply not possible. It will happen, sooner or...
Del ChattersonAug 18, 20224 minFood for thought. Are you getting any?Food for thought Are you getting any? Where do you find new ideas for information and inspiration? How do you learn to be better and do...
Del ChattersonAug 11, 20221 minDon’t be too perfectDon’t be too perfect Or too precious. You’re not that special. In occasional attempts at false modesty or humble bragging we might admit...
Del ChattersonJul 20, 20221 minIt’s hard to be humble after a big winIt’s hard to be humble after a big win Are you still your toughest critic? After a big win it’s hard not to bask in the glow of success;...