Del Chatterson
Biggest Entrepreneur Mistake #5: Marketing is NOT Everything
Biggest Entrepreneur Mistake #5 Marketing is NOT Everything (An extract from DON’T DO IT THE HARD WAY – Avoid the Seven Biggest Mistakes...
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Learning Entrepreneurship .com
Del Chatterson
Sep 5, 20222 min
Losing customer loyalty. It happens fast. Â
Losing customer loyalty It happens fast It is an important principle, in my opinion, that the primary purpose of any business is to build...
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Del Chatterson
Jan 19, 20211 min
Learn to Apologize
Learn to Apologize Do it right next time (This article is based on ideas in Uncle Ralph's DON'T DO IT THE HARD WAY & The Complete...
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Del Chatterson
Oct 27, 20202 min
Covid Customer Service – Part 3. Be Respectful
Covid Customer Service - Part 3 (This article is based on extracts from Uncle Ralph’s Random Ramblings in DON’T DO IT THE HARD WAY - 2020...
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Del Chatterson
Feb 14, 20181 min
Customer Service is Marketing?
Customer Service is Marketing? Simply deliver what you promised I would argue that it’s an essential element of a three part process –...
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Del Chatterson
Feb 5, 20181 min
Exceeding expectations
Exceeding expectations Even if you’re not working for tips Prepare a good product and meet the minimum expectations for delivery, quality...
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Del Chatterson
Jul 19, 20162 min
Marketing, Sales or Customer Service?
This article is an extract from Uncle Ralph's, "Don't Do It the Hard Way". Read the book. Marketing, Sales or Customer Service? Are...
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Del Chatterson
Jun 3, 20162 min
Be Prudent not Paranoid
Be Prudent not Paranoid I was still an inexperienced young entrepreneur, so it was easy to over-react and go beyond caution and become...
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Del Chatterson
Dec 2, 20091 min
Marketing, Sales or Customer Service?
Choices to be made or all part of a continuum? I believe they are the three elements of a process required to build long-term valuable...
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Del Chatterson
Feb 13, 20082 min
Evolving loyal, long-term customer relationships
Sometimes we get so preoccupied with marketing and sales activities and all the associated details that we forget the original strategic...
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Del Chatterson
May 24, 20071 min
Essence of Customer Service
A quick comment after another demonstration of what distinguishes good customer service. I've always said the essence of good customer...
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